FAQ

IS MY CREDIT CARD INFORMATION SECURE?

Security and confidentiality are important to us. Please read our Privacy Policy to see what precautions and steps we take.

After I placed my order, how long does it take to ship?

In stock inventory have a time frame of about 1-3 business days to ship after order is placed. Backorders items have a varied time frame of when they will ship. If your item is backordered, you will be notified of when the expected ship time will be.

Do I have to have a PayPal account to buy?

No, PayPal is just one of the forms of payment we accept. We also accept credit cards.

How can I track my order?

We have a feature where you can track the status of your order through our website. Also, you should have received an email sent directly to you after purchasing your product.

Do you do repairs?

Yes, we do repairs if the item is covered under warranty. If the item is deemed irreparable, we may, at our discretion, replace it or give you a Credit Note for the last known retail value of the piece.If repairs are requested due to ordinary wear and tear, or outside of the warranty period, we will charge a fee that will be agreed beforehand. If the bag has sentimental value, and you would like to have it returned to you rather than being issued a credit or replacement, please make this very clear to us in your letter when you’re in contact with us for the return number.

How do I return an order/product?

Full directions on what is needed for a return, as well as eligibility for a return and warranty information, you can see the return policy.

How long does it take?

We process the refund through either your credit card or PayPal (depending on which method you used to pay for the order). If you had paid via credit card, it will take 2-3 business days after the refund is issued for the amount to post to your account. if PayPal was used, the refund is pretty quick and you receive an email notification that the refund was placed into your account within minutes of processing.